Assistant Director – Service Delivery

Randstad is recruiting an Assistant Director of Service Design to lead key initiatives within the federal disability sector. This role calls for a detail-driven, relationship-focused leader ready to navigate complex challenges and deliver human-centered outcomes.

About your new role

The EL1 Service Delivery role directs operational coordination and workflow management including intake, prioritisation, and resource allocation to deliver high-quality, participant-centred outcomes while leading APS6 personnel and contractors. Operating under broad direction, the position delivers expert guidance on complex participant risks and safeguarding concerns, navigating technical systems like SAP CRM and PACE while resolving multifaceted issues across sensitive initiatives.

Furthermore, it strengthens organisational capability by developing operational frameworks, Agency Guidelines, and knowledge materials, driving business process improvements, managing key stakeholder partnerships, and providing strategic reporting to senior leadership, the NDIA Executive, the Board, and the Minister.

Day rate of $602.55 + Super

Commencing in January 2027

What you will need to exceed

• bility to lead, supervise, and engage staff and contractors, identifying specific behaviours and skills needed to improve performance and prepare staff for new responsibilities.
• Capability to plan and support individual development so personnel can fulfil current and future duties effectively.
• Practical ability to oversee workflow intake, triage, prioritisation, and resource allocation to ensure timely service delivery.
• Establishing structured action plans for self and others by setting priorities, managing timelines, leveraging resources, and balancing competing demands in an environment with constant interruptions.
• Ability to identify, monitor, and resolve issues and emerging risks surrounding complex participant cohorts and sensitive projects.
• Capacity to navigate confronting situations, resolve conflict, handle challenging behaviours, and demonstrate empathy during difficult conversations.
• Originating proactive initiatives to refine existing operational workflows, access, and planning processes.
• Comprehensive understanding of and compliance with legislative frameworks, regulations, and government decision-making processes.

Must have

• Must be an Australian Citizen
• Aptitude to navigate and extract data from core business systems, specifically SAP CRM and PACE

Next steps

If you are a Service Delivery expert with a commitment to inclusivity, collaboration, and transformative change, we invite you to apply and be part of this inspiring journey.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.